Title VI Frequently Asked Questions

All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by the City will be recorded on the Customer Comment Database Program Form and immediately assigned a complaint number by the City’s Delta Breeze.

The City’s Delta Breeze will review the Title VI complaint and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.

In instances where additional information is needed for assessment or investigation of the complaint, the City will contact the complainant in writing within 15 working days. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.

The City will investigate the complaint and prepare a draft written response subject to review by the City Manager. If appropriate, the City’s Delta Breeze may administratively close the complaint.

The Delta Breeze will investigate a formal Title VI complaint within ten (10) working days of receiving the complaint. Based upon all of the information received, the City’s Delta Breeze will prepare a draft written response subject to review by the City Manager.

The Delta Breeze will determine if the complaint may be administratively closed after the draft is written, or if a final written response is needed. If a final written response is needed, the City’s Delta Breeze will send the response to the complainant and advise the complainant of his/her right to file a complaint externally.

The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The City will use its best efforts to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with the City and an external entity simultaneously as noted previously.