About Utility Services (Water & Sewer)
Getting Started
Water and wastewater services are provided by the City of Rio Vista. A new resident must fill out an Utility Application Form and submit it to the Finance Department to establish new service at a property.
What to expect when I get my bill
The City bills for utilities in arrears and a monthly statement is normally generated and mailed 3 working days after the end of the month for which services were received. The bill is due upon receipt and late if payment is not received in the Finance Department by the 30th of the month by 5:00 pm. The one exception is February when payment is due by the 28th. For more information on the utility billing and procedures, please refer to Section 13.04.010 of Chapter 13.04 of the Rio Vista Municipal Code.
Disputing a payment
If you have a dispute about a payment and are interested in an adjustment or correction. Then the Finance Department will require a copy of your bill, the canceled check (front & back), or satisfactory evidence.
Temporary Disconnect
As long as services are being provided to a property address, a bill will continue to be generated. In order to stop the service billing, a consumer may request temporary discontinuance of service for a period not less than one month. Any consumer desiring to temporarily discontinue water service shall submit a notification in writing or on the Utility Discontinuance Form to the Finance Department, specifying a definite date, the same being a working day, during which water service shall be discontinued. Within 24 hours of receipt of the request, the services will be locked off at the property by City employees. For more information on the temporary discontinuance of services, please refer to Section 13.04.143 of Chapter 13.04 of the Rio Vista Municipal Code.
